“When you want something, all
the universe conspires in helping you to achieve it” – says Paulo
Coelho
I am not a very good shopper to start with sopping part.
Whenever I enter into any shop, I end up getting more confused what to buy and
what not to. Online shopping provide me end to all of these troubles. I browse,
scroll, select and then decide what to buy. Since last three years I have
purchased from books to phone, shaving cream to laptop accessories. It is like
one stop solution to me.
Last year in September, I wanted to buy something for my mom
as 5th of September is her birthday. This was the first time I was
gifting her something on her birthday from my salary. It was from my first
salary from which I was supposed to buy some gift for my Mom.
I searched lots of product online, but I liked none of them.
One day while searching a deal online for some restaurant on the snap deal, I
saw one watch on the site which I liked. I decided to gift my mom that watch
and best part it was on 30% off. J
It was a sonata golden color watch; I knew my mom would like
anything which is remotely located to GOLD. I ordered the watch and also
included the gift wrap; I included a nicely written message in it. I done the
pay through debit card and gone to bed. Next two days where very normal and I
was following the product detail on my mail.
On the 5th September, I wished my mom in the
morning. I called the service centre of snap deal and checked about my product
and told them can they ship it today as it is my mother birthday gift. They
told me about trying it. It is hard to believe that thing will be done if they
say trying it part. I became busy in the office work and talked to my mom about
his birthday plan.
In the evening around 5 my mom called me, “saifi, you have
send me gift”. I thought about how she could know about it. “Yes mom, I ordered
a special gift for you”, I replied.
There was silence in both sides, with her broken voice she
said, “It is a beautiful watch you have gifted me mom and more so the card
which you send was more beautiful”. With his voice I can gather she was crying.
In India we say “Kushi ke aassoo”, for a son it is one of the best movement
when her mom feels proud of her.
Snap deal made my mom birthday special by delivering her
gift on that date and also accepting my request for that. Some time this kind
of special customer service make a lifelong relation. I may forget that
birthday but my mom never does that and even she started to order the products
online from snap deal.
P.S. : “When you want something, all
the universe conspires in helping you to achieve it” – says Paulo
Coelho
This post is a part of the contest at BlogAdda.com in association with Snapdeal.com
